If your question is not answered here, or if you'd like more information, please contact us.

How often can I switch suppliers?
You can change suppliers once each billing cycle. However, suppliers may charge a fee to terminate a contract early. Check with your current supplier before making any changes.

Back to Top

How do I switch suppliers?
Your new supplier will notify the utility of the change. Participating suppliers are fully aware of the applicable procedures and deadlines.

Back to Top

How do I make Service Classification changes?
Your Account Representative will work with you to make sure that your accounts are being billed at the appropriate service classification.

Back to Top

How do I terminate my choice program service?
You can contact your supplier to terminate the process or you can notify us in writing directly at the address below. Your transportation service agreement requires a 30-day notification.

Back to Top

How do I change my billing address?
You can request a change of billing address through your supplier or by contacting Gas Transportation Services at:

Phone:800-264-8026
Fax:312-240-4704
Email:GTS@integrysgroup.com
Mail:Gas Transportation Services
200 E. Randolph St., 20th Floor
Chicago, IL 60601

Back to Top

How do I get a duplicate bill?
You can obtain a duplicate bill by emailing GTS@integrysgroup.com.

Back to Top

What is a transportation contract account?
Customers new to the transportation program are assigned a contract account used to bill certain administrative and other charges not billed at the (premise) account level. A premise account shows consumption by meter and other charges, such as customer service charges, distribution charges and standby demand charges. A contract account does not.

Back to Top

How do I submit meter reads?
Choice customers can submit meter reads by contacting Gas Transportation Services or by going to the Your Account section on this website.

Back to Top

How do I get historical usage information for my account?
You can request historical usage information by contacting Gas Transportation Services or by going to the Your Account section on this website.

Back to Top

How do suppliers deliver gas?
Suppliers arrange for transportation of customer-owned gas through interstate pipelines to the Peoples Gas system. Gas is then transported through our distribution system to your premises.

Back to Top

How do I make program changes?
Transportation Service Agreements have a one-year term that expires on April 30 and automatically renews for an additional year. Program changes can be made at contract renewal time. Your supplier is fully aware of program options, procedures and deadlines.

Back to Top

Who do I contact for billing inquiries?
If your question is concerning the gas cost, contact your supplier. If your question is concerning delivery charges, contact us.

Back to Top


WEC Energy Group