For Release: 04/11/2019
Peoples Gas named among easiest to do business with in national residential customer brand study
Utility among top 33 companies to deliver exceptional customer experiences over all channels, including social media
CHICAGO – Peoples Gas was recognized by its customers as one the easiest utilities in the nation with which to conduct business in the 2019 Cogent Reports Utility Trusted Brand & Customer Engagement™: Residential study.
The study surveyed over 60,000 residential electric, natural gas and combination utility customers of the nation’s 140 largest electric and natural gas utility brands. Of those brands, Peoples Gas was among the top 33 companies on the Customer Effort index score.
“We’re honored to be named one of the utilities that’s ‘easiest to do business with in America,’” said Charles Matthews, president and CEO – Peoples Gas. “Our goal is to satisfy every customer in every transaction — every time. This national award is a testament to our customer focus and the skill and professionalism of our employees who dedicate themselves to outstanding customer care every day.”
The study measures how easy it is for customers to interact with a utility based on their service, communication and product touchpoints, and explores what utilities can do to improve how they serve their customers across each of these areas.
“The importance of providing a world-class customer experience cannot be underestimated,” said John Zaganczyk, senior vice president – customer service, WEC Energy Group. “We look forward to continued innovation in our service, communication and products that make it easy to do business with our company.”
For example, around-the-clock service features are available for customers at peoplesgasdelivery.com. Using the website, customers can easily pay bills; review billing and payment information and history; monitor usage; start or stop gas service; find financial and energy assistance options, rebates and programs; and more. Customers can connect with the company on Facebook, Twitter and LinkedIn to receive the latest Peoples Gas news and information, including helpful energy saving tips, project updates, and safety advice.
Customer service representatives are available to answer questions from 7 a.m. to 7 p.m., Monday through Friday, and 7 a.m. to 3 p.m. Saturday at 866-556-6001. Gas outages and emergencies can also be reported 24/7 at 866-556-6002.
For More Information, Contact:
- Vanessa Hall