Contact us

24-hour emergencies

Please call us immediately if you think you may have a natural gas leak. If Peoples Gas responds to a natural gas leak call and no one is present, the natural gas will be shut-off due to safety concerns. Emergency procedures

• Natural gas emergencies - Get out of the building immediately.
  866-556-6002

Customer service

Our frequently asked questions may be able to assist you. If you are contacting us regarding a past-due balance on your account, you can make payment arrangements online.

• Phone
  
  • Residential
    866-556-6001
    Monday - Friday: 7 a.m. - 7 p.m.
    Saturday: 7 a.m. - 3 p.m.
  • Servicios al Cliente
    866-556-6003
    Lunes - Viernes: 7 a.m. - 7 p.m.
    Sabado: 7 a.m. - 3 p.m.
  • Business center
    844-889-3501
  • TDD line
    866-556-6007
    Monday - Friday: 7 a.m. - 7 p.m.
  • Call before you dig
    811 Chicago at 811
  • Gas theft hotline
    800-228-6770
• Email
  Email customer service. We will respond as soon as possible.
• Mail
  
  • Peoples Gas
    Attn: Customer Service
    200 E. Randolph St.
    Chicago, IL 60601-6302
  • Mailing your payment
    Peoples Gas
    P.O. Box 2968
    Milwaukee, WI 53201-2968
• Vendors
  Peoples Gas purchases services and materials through our parent company, WEC Energy Group.

Feedback or assistance

To provide feedback about our customer service, or if you have an unresolved service problem, please email the vice president of customer service (response within 1 to 2 business days).