Contact us

24-hour emergencies

Please call us immediately if you think you may have a natural gas leak. If Peoples Gas responds to a natural gas leak call and no one is present, the natural gas will be shut-off due to safety concerns. Emergency procedures

• Natural gas emergencies - Get out of the building immediately.
  866-556-6002

Customer service

Our frequently asked questions may be able to assist you. If you are contacting us regarding a past-due balance on your account, you can make payment arrangements online.

• Phone
  
  • Residential
    866-556-6001
    Monday - Friday: 7 a.m. - 7 p.m.
    Saturday: 7 a.m. - 3 p.m.
  • Servicios al Cliente
    866-556-6003
    Lunes - Viernes: 7 a.m. - 7 p.m.
    Sabado: 7 a.m. - 3 p.m.
  • Business center
    844-889-3501
  • TDD line
    866-556-6007
    Monday - Friday: 7 a.m. - 7 p.m.
  • Call before you dig
    811 Chicago at 811
• Email
  Email customer service. We will respond as soon as possible.
• Mail
  
  • Peoples Gas
    Attn: Customer Service
    200 E. Randolph St.
    Chicago, IL 60601-6302
  • Mailing your payment
    Peoples Gas
    P.O. Box 2968
    Milwaukee, WI 53201-2968
• Vendors
  Peoples Gas purchases services and materials through our parent company, WEC Energy Group.

Feedback or assistance

To provide feedback about our customer service, bring attention to a safety issue, or if you have an unresolved service problem, please email the vice president of customer service (response within 1 to 2 business days).